Carlyn Abraham

About Carlyn Abraham

My name is Carlyn Abraham and I’m currently a Business Technology Solutions Analyst at Deloitte GPS Consulting, based in Washington, DC. I graduated from the University of Virginia in May 2024 with a B.A. in Biology and a B.A. in Statistics with a concentration in Data Science.

Experience

1. Government and Public Service Business Technology Analyst

   Deloitte

   Sep 2024 — Present

   2026- Supported a strategic business process re-engineering (BPR) assessment of Performance Management, Recruiting, Hiring, and Onboarding for a employee state-level organization- Engaged cross-functional stakeholders through executive interviews, focus groups, working sessions, and process design forums to align HR strategy- Developed process maps, SOPs, implementation roadmaps, and change management materials to enable sustainable adoption and operational standardization.2025- Delivered the first integrated HR and payroll case management solution using ServiceNow HRSD for a large federal agency supporting employees and CABs- Led discovery, solution design, and implementation of custom solutions (e.g, PARs, SLAs), delivering across 50+ HR services in an Agile environment to ensure alignment between business and technical stakeholders- Drove unit and regression testing across 15+ Agile sprints, designing and executing comprehensive test scripts to support quality assurance and cross-environment migrations-Developed administrator guides, change impact analyses, and release documentation to support adoption, governance, and long-term solution sustainability.

Education

• University of Virginia

  B.A Biology and B.A Statistics (Data Science Concentration)

  2020 — 2024