Carly Karten

Experience

1. Donor Database Manager

   United Way for Greater Austin

   Oct 2024 — Present · Austin, TX, US

   Ensure the accurate and timely tracking of donor and gift information, acknowledgements, data management and reporting to deliver a transformative giving experience for donors.• Supports the Chief Development and Marketing Officer, RD Directors and development team with donor and donor research as needed. • Report and Dashboard Generation & Database Optimization: Develops and builds reports and customizations to ensure timely and accurate results; manages segmentation for donor outreach audiences and internal tracking; ensures that the database is continually optimized for tracking and reconciliation purposes.• List Management: Create all invitation lists for key donor-facing events as well as donor-hosted events in partnership with the development communications team.• Monitoring database performance, identifying and resolving bottlenecks, and optimizing queries for efficiency. • Develop, test, and validate deliverables such as reports, KPIs, data lists, and system upgrades to ensure timely and accurate results in a team environment.• Coordinates with Operations department on projects to oversee and optimize the Salesforce database, including user and application management, troubleshooting, customization and system upgrades, and user training to ensure system accessibility, accuracy, and reliability.• Coordinates training for the development team on database functionality as well as assisting with impromptu database reports, tools, questions, and requests.• Manage data integrity by keeping accurate donor data records and implementing a regular schedule of data cleaning and deduplication, regular system checks.• Collaborates and supports the finance team as needed to ensure seamless monthly financial reconciliation and accessibility of data for revenue reporting for audits and tracking of outstanding pledge payments

Education

• The University of Texas at Austin

  Bachelor’s Degree, Corporate Communications

  2012 — 2016

Skills

• Flexible to Change
• Dependable
• Coaching
• Marketing
• Social Media
• Entrepreneurship
• Cheetahmail
• Microsoft Office
• Training
• Team Building
• Interpersonal Skill
• Public Speaking
• Ambient Media
• Human Resources
• Emerging Media Strategy
• Blogging
• Leadership
• Social Networking
• Mediavisor
• Strata View
• Customer Service
• Microsoft Excel
• Powerpoint
• Hardworking
• Experience Working with Children
• Computer/Technical Literacy
• Microsoft Word