Carl Yeend

WORK HISTORY

SKILLS

ABOUT CARL YEEND

I have over 15 years of experience in the telecoms industry, and I have worked in every department, from front-line telemarketing, right the way through to provisioning and support. My experience and knowledge truly allow me to serve my clients from the initial sales consultation throughout their life cycle with me. My area of expertise where I have demonstrated the most value to my clients is in the professional service sector.Understanding time is money is crucial.Ensuring their systems are efficient with skill-based call routing gives a better customer experience when they contact you which builds reputation.Also moving the PCI call recording storage into the cloud ensures stronger data protection, reduces costs and makes auditing simple via a web portal.Currently, I work for Focus Group which is proud to be one of the UK’s leading independent providers of essential business technology. Here to take care of all your telecoms, IT and connectivity services. This means everything in one place, one point of contact and one bill to cover everything you need. SME or global enterprise business; public sector, service sector or charity…whatever your size, shape or service, we’ll take the time to get to know your business and deliver the technology to fit the bill.We are experts in their field; passionate about finding the right solutions for you and committed to ensuring your business runs like clockwork. We’re by your side to keep your business phone system at the top of its game, your IT optimised, your data secure, your teams connected and your customers happy. At all times. Leaving you free to focus all your energy on the important stuff. Like growing your business. Telecoms | Mobile | Connectivity | IT solutions | Cyber security | Energy Let’s connect. Let’s grow.