Carly Cameron

Experience

1. Customer Success Manager

   Eptura

   May 2022 — Present

   Managing complex caseloads of 25 enterprise clients, prioritizing relationship continuity, responsiveness, and outcomes across multiple service offerings.• Built and maintained strong, trust-based relationships with diverse stakeholders, including executive leaders and end users, through active listening, clear communication, and collaborative problem solving.• Facilitating structured review and planning sessions that support collaborative goal setting, progress evaluation, and client-centered outcomes.• Collaborating cross-functionally with internal teams to assess individual and stakeholder needs, advocate for appropriate support, and coordinate timely responsive actions.• Responding to high-stakes escalations with professionalism, emotional regulation, and ethical judgement, working to de-escalate concerns and restore trust while maintaining relationship continuity.• Sought consultation and cross-functional collaboration when client needs exceeded scope, prioritizing ethical decision making and appropriate referral to support resources.• Utilize data and qualitative feedback to assess client engagement and well-being, identify patterns, and inform proactive support strategies.

Education

• Western Michigan University

  Bachelor of Business Administration (BBA), Electronic Business Marketing

• CIMBA

  Business and Marketing

• Grand Valley State University

  Bachelor of Science (B.S.), Public Relations, Advertising, and Applied Communication