Carly Wooldridge
- Role
- Manager, Customer Service at Pie Insurance
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Carly Wooldridge
Results-driven customer experience and operations leader with 9+ years of experience…
Experience
Manager, Customer Service
Dec 2021 — Present
Drive overall team performance, building efficient and scalable processes and coordination with cross-functional teams which helps drive innovation and automation. Manage and develop two Team Leads and support the day-to-day activities, processes and escalations within the CS department. Responsible for growing and evolving team as business opportunities and requirements develop, through process and people initiatives. Align with other customer-facing and Product leaders in all opportunities that will benefit Customer Success, including: ad hoc projects, strategic planning, people and organizational initiatives, and data and performance anayltics.
Education
University of Missouri-Columbia
Bachelor of Journalism , Strategic Communication
2011 — 2015
Skills
- Powerpoint
- Social Media Marketing
- Community Outreach
- Public Speaking
- Strategic Communications
- Communication
- Imovie
- Microsoft Word
- Leadership
- Microsoft Excel
- Nonprofit Organizations
- Microsoft Exchange
- Adobe Design Programs
- Nonprofits
- Social Networking
- Microsoft Office
- Spanish
- Event Planning
- Social Skills
- Time Management
- Social Media
- Public Relations
- Teamwork
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