Carly Duncanson
- Role
- Senior Program Manager, Business Network Operations at Google
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Carly Duncanson
Results driven management professional with 15+ years’ experience leading and delivering…
Experience
Senior Program Manager, Business Network Operations
Jan 2021 — Present
Leads global vendor field operations across Global Network Infrastructure- Spearheading multiple cross-functional scope 3 Carbon Reduction initiatives across GNI’s global vendor footprint - Gained alignment and agreement with stakeholders on short and long term plans to reduce redundant truck dispatches due to operational errors. Leveraged business intelligence to understand carbon emissions and cost avoidance of $500K annually to Google - 20% Cool Roofs PgM. We address the urban heat island effect by quantifying the solar radiation management potential and effects of cool roofs and pavements in urban regions - Creates operational metrics, tracks and manages delivery timelines, and communicates program status to internal/external stakeholders - Manages forecast,$26M budget and invoicing across five vendors. Standardized invoicing processes across suppliers to enable clean data collection and management, resulting in improved metrics, reporting and operational optimizations - Establishes cross-functional team meetings to review program plans, dependencies, issues and risks - Collaborates cross-functionally with delivery teams, network operations support, logistics, security, privacy, networking and WAN capacity to deliver strategic vendor solutions that enable reliability and speed to market - Redefined escalation pathways program by analyzing escalation data, validating data and assumptions with business and implemented automated framework and solutions - Developed website content by collaborating with internal teams and published our team website Scaled 3rd party solutions to expand 24x7x365 break-fix coverage across all critical Google sites meeting our reliability and operational excellence commitments - Created repeatable processes to on-board new 3rd party vendors to support cloud scalability
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