Carlton Vaughn

About Carlton Vaughn

Multi-faceted IT professional with over 10 years of exposure and hands on experience…

Experience

1. Coupa Systems Engineer

   Ally

   Mar 2022 — Present · Charlotte, NC, US

   Collaborate with cross-functional teams to gather and refine business requirements, translating them into functional specifications for new Coupa modules, enhancements, and process improvements.•Create and maintain reports and dashboards in Coupa to deliver real-time visibility into spend, supplier performance, and compliance, enabling informed strategic decisions.•Partner with Coupa vendor and internal IT teams to troubleshoot complex issues, resolve escalated incidents, and optimize platform performance for procurement and sourcing users.•Participate in evaluation and implementation of new Coupa features, providing subject matter expertise on technical capabilities, integration considerations, and business benefits.•Support procurement, sourcing, and finance teams by delivering intuitive system solutions for employee expense management, contracts, POs/requisitions, supplier onboarding, and accounts payable.•Manage incident resolution in ServiceNow, performing root cause analysis and deploying permanent fixes to prevent recurrence.•Operate within Agile methodology using Jira to track development, manage backlogs, and deliver solutions in alignment with SDLC and corporate change management controls.•Maintain Coupa -SAP integrations (flat files and API) to automate procurement workflows, improving data accuracy and minimizing recurring invoice exceptions.

Education

• North Carolina Agricultural and Technical State University

  Master of Science - MS

• University of North Carolina at Pembroke

  Master’s Degree

• University of North Carolina at Charlotte

  Bachelor of Arts (B.A.)