Carl Tapia
Ai Deployment Executive @Simplyai
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WORK HISTORY
Ai Deployment Executive @Simplyai
Leeds, GB
I lead deployments that reduce time-to-value and get customers live, trained, and confident.* Own end-to-end deployments from signed contract to go-live for enterprise customers and channel partners, reducing time-to-value.* Lead technical + operational onboarding: account setup, configuration, workshops, and stakeholder comms.* Guide customers in AI agent creation and prompt design; troubleshoot prompts/knowledge-base behaviour to match real use cases.* Run testing + quality validation against internal standards; maintain tight feedback loops with QA and Engineering for bugs and fixes.* Act as first-line escalation for deployment-stage issues; triage accurately and document clearly for 2nd/3rd line.* Drive project governance (weekly deployment reviews, milestone tracking, expectation management).* Support partner scale via “train-the-trainer” enablement, documentation, and repeatable onboarding journeys.
EDUCATION
Charter Oak State College
Bachelor of Business Administration - BBA
ABOUT CARL TAPIA
I’m an AI Deployment Executive at SimplyAI, focused on taking customers from signed contract to successful go-live—fast, clean, and with real adoption.My background spans Customer Success, fintech operations, retail leadership, and digital platforms, which means I sit comfortably at the intersection of people, process, and technology. Day to day, that looks like: leading onboarding and implementation, configuring and testing AI agents, troubleshooting prompts and knowledge bases, validating quality with QA and Engineering, and making sure customers and partners are confident using what we’ve shipped.Previously, at Mudflap, I helped scale support operations in a high-growth fintech—building workflows, macros, and processes that protected CSAT while the business moved fast. Before that, at Timken Aerospace, I worked on complex, high-stakes programs and was part of delivering $30M+ in projects on time, sharpening my instincts for execution, cross-functional coordination, risk management, and delivery under real-world constraints.Alongside this, I’ve spent years building and running large online communities and campaigns—so I bring a strong sense of enablement, adoption, and real-world usage, not just “project done.”I’m especially motivated by- Reducing time-to-value- Turning onboarding into confidence and competence- Building repeatable deployment journeys for customers and partners- Closing the loop between customers, QA, and product teams If you’re working on onboarding, implementation, or scaling customer deployments in SaaS or AI, I’m always happy to connect and compare notes.
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