Tonya Carlson
Senior Technology Program Manager @Lowe's Companies, Inc.
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WORK HISTORY
Senior Technology Program Manager @Lowe's Companies, Inc.
Mooresville, NC, US
Led multi-million-dollar omni-channel programs end-to-end across business and technology domains.* Partnered with SVPs, VPs, Directors, and vendors to drive revenue, retention, and operational performance.* Strengthened delivery governance, cross-functional alignment, and change adoption.* Exceeds Performance recipient (2024, 2025), awarded to top <10% of staff for enterprise impact, leadership, results, and demonstration of company values.* Mentored team members; Asia Pacific BRG leader and inclusion champion.
EDUCATION
Bethel University
Bachelor's degree, Organizational Leadership
Lowes Company Inc. University
Manager Leadership Experience Training
North Hennepin Community College
Associate of Arts (A.A.), General Studies
Learning Journeys The International Center of Coaching
Master Certified Life Coach, Life Coach
University of St. Thomas
Certified Professional Project Manager (CPPM), Project Management
SKILLS
ABOUT TONYA CARLSON
Focused, collaborative, and forward-thinking strategic leader who advocates customer experience service differentiation. Bridges the gap between customer expectations, business needs and system capabilities. Ability to positively impact employee engagement, lead multiple programs simultaneously and deliver high customer satisfaction. Capable of developing solutions that contribute to organizational growth while meeting strategic objectives.*Strong Consultative, Influencing and Strategic Thinking Ability*Customer-Experience Advocate (Customer Experience Design and Implementation)*Building and retaining customer loyalty*Program and project management*Business Transformation*Global Business Expertise *Leadership Development Coach*Multi-channel lens (online, phone, store, chat, in-home, email)*Cross-Functional Team Leadership*E-commerce experience*Services (logistics, in-home, field) experience*Strong Organization and Presentation Skills*Consistently meets deadlines while managing multiple projects and priorities*Diversity, inclusion and engagement champion Specialties: Strategy, Strategic, Forward Thinking, Customer Experience Design, eCommerce, Online, Multi-Channel, OMNI Channel, Diversity and Inclusion, Program Management, Project Management, Portfolio Management, Technology Program Manager, Vendor Program Management, Leadership Development Coach, Life Coach, Organizational Leadership, Vendor Relationship Management, Call Center Management, Contact Center Management, Global Vendor Management, Executive Coaching, Leadership Development Coach, Business Strategy, Strategy Development, Change Management, China Expat, China retail experience, Organizational Communication, Company Values Change, Quality Assurance, Leadership Development, Organizational Learning, Company Values Champion, Client Services Manager, Account Manager, Account Management, Client Account Manager, Expatriate
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