Carlson Mojica

Associate Service Desk Technician @Mechanics Bank

Assist company employees and end users (i.e. answer and logs incoming calls, routine reports and correspondence with end users, collect data and draw valid conclusions to technological issues, proficiency in Microsoft Office, assistance with basic Network systems, troubleshoots problems over the phone/email/in-person • Resolves Tier 1 technical hardware/software/iPhone/laptop issues, contacting vendors for further assistance with dysfunctional computer and web applications, escalating more complex issues to specialists and engineers while monitoring those tickets to ensure points of resolution confirming levels of satisfaction)