Carl Printer
Manager, Risk and Risk Programs @Capital One
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WORK HISTORY
Manager, Risk and Risk Programs @Capital One
Toronto, ON, CA
Managed roll-out of enhanced script governance requirements across the Canada business (~200+ scripts to date) while streamlining the process, resulting in ~98% reduction in business effort with 100% compliance• Represented Canada business in Enterprise-wide legal database refresh project, advising on international reg applicability, internal coverage gap assessment, and associated remediation• Reduced risk/control assessment time by ~70% across 20+ critical processes while maintaining ERM/RCM Framework integrity• Influenced executives (Sr. Dir+) and worked with performers to execute on audit and exam prep/engagement strategy, negotiated findings, and achieved 100% adequate-rated engagements and timely remediation to date• Designed and iterated a first-in-business, cross-functional process management framework incorporating root cause/5-Why analysis to proactively identify and remediate concerns • Advised Product, Process, and Compliance leadership on reg obligations/applicability and control coverage (e.g, KYC/AML, Bank Act, PIPEDA, OSFI E21, B10, etc.)• Coached First Line on risk and control identification/documentation and change implementation (roadblock resolution/collaborative influence) for product rollouts and ongoing monitoring
EDUCATION
ESSEC Business School
International Exchange
San Diego State University
Bachelor of Arts - BA
San Diego State University-California State University
Bachelor of Arts - BA
SKILLS
ABOUT CARL PRINTER
For over 10 years, I have excelled at turning ambiguity into structured outcomes and delivered impactful results through project management, tool creation, audit/regulatory exam management, process improvement, risk and control/compliance advisory, and data-driven problem solving, all cross-functionally and across seniority levels.
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