Carlo Urso
Team Lead International Customer Support @KoRo
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WORK HISTORY
Team Lead International Customer Support @KoRo
Berlin, DE
EDUCATION
Sapienza Università di Roma
Master's degree, Economics of Tourism and Environmental Resources Management.
ABOUT CARLO URSO
I have been working in Berlin as a Customer Service Agent since 2018 (in Italian, English, German) acquiring also several skills as specialist for Quality Competence Center (Italian Market).Previously, I worked in Rome as a Receptionist and then as an Assistant Manager for Mini Hotels and B&B, collecting strong experiences with tourists, learning how to handle their requests and to meet their demands the fastest and efficient way as possible. Graduated in MA (Master) Economics of Tourism at La Sapienza, Rome, I\'m currently living in Berlin and speak Italian (native language), English (C1 level), German (B2 level) and Spanish (B1 level).
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