Carlotta Crestanello
Customer Support Specialist @Clio
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WORK HISTORY
Customer Support Specialist @Clio
Vancouver, BC, CA
EDUCATION
Greystone College
Certificate in Business Management
Fairleigh Dickinson University
Master’s Degree
Università degli Studi di Trento
Bachelor’s Degree
Greystone College
Certificate in Business Communication
SKILLS
ABOUT CARLOTTA CRESTANELLO
I’m a Customer Support Specialist at a legal software company, where I help users navigate complex tools with clarity and confidence. With a background in client success and years of experience supporting professionals in fast-paced, detail-oriented industries, I bring a strong mix of technical know-how, empathy, and problem-solving. Prior to my current role, I was a Senior Client Success Specialist in the bookkeeping space, where I worked closely with clients to streamline processes, improve onboarding, and build lasting relationships rooted in trust and transparency. I take pride in being someone who gets things done, communicates clearly, and always puts the user experience first. Whether I’m troubleshooting an issue or helping a team work more efficiently, I bring patience, initiative, and a genuine desire to make things easier for others.
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