Carlos Velilla

Senior Account Development Specialist @Moody's Analytics

London, GB

I maintain a high level of product knowledge including key research, product features and ‎benefits and other elements of services.\\\\nAssist with client demonstrations and provide training, and on-site visits to improve ‎workflow adoption and customer satisfaction.\\\\nContact clients to promote and secure their attendance at analyst meetings, roundtables, ‎briefings, teleconferences and other events.\\\\nPromote awareness regarding publications and new research to the client bases.\\\\nGain and maintain familiarity with client organizations and processes to create and execute on Account Plans.\\\\nProvide proactive customer service by working closely across teams to ensure client issues ‎and needs are communicated and resolved effectively.\\\\nProvide forecast and pipeline information to management.\\\\nUncover new opportunities and mitigate risks by coordinating with appropriate internal ‎teams.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Birkbeck, University of London

Master of Science - MSc, Finance, General

Chartered Insurance Institute

CII Level 3 Certificate in Mortgage Advice

The London Institute of Banking & Finance

CertRBCB, Certificate in Retail Banking Conduct of Business, Level 3

Universidad de Medellín

Bachelor of Science - BSc, International Business