Carlos Spencer
Experience & Loyalty Leader @Target
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WORK HISTORY
Experience & Loyalty Leader @Target
Market Leader for guest experience and loyalty across 11 stores, spearheading strategies to deliver sustained double-digit growth in engagement. Recognized as a subject matter expert advancing the adoption and utilization of loyalty programs. Guest Engagement Strategy: Launched loyalty initiatives delivering double-digit participation gains across diverse markets; elevated brand affinity by embedding structured programs scaling enterprise engagement. Enterprise Loyalty Programs: Drove adoption of debit, credit, and subscription solutions, producing measurable increases in recurring usage; secured retention by standardizing enterprise-wide adoption practices. Market Performance Leadership: Led market visits to evaluate execution, coach leaders, and enforce accountability; optimized performance by embedding disciplined routines across delivery and loyalty metrics.
EDUCATION
Florida State University
B.S., Finance
University of North Florida
Master of Business Administration (MBA)
ABOUT CARLOS SPENCER
scaling enterprise initiatives, and advancing performance across Fortune 50 and Fortune 100 organizations. Recognized for driving omni-channel innovation, building succession pipelines, and elevating customer experience to benchmarks redefining enterprise standards. Skilled in P&L ownership, digital fulfillment strategy, and large-scale transformation, consistently delivering measurable gains in revenue, efficiency, and workforce engagement. Adept at cultivating executive partnerships, governing compliance frameworks, and translating priorities into frontline execution producing cultural resilience and enterprise growth. Respected as a strategist and operator who turns complex challenges into sustainable results and positions organizations for lasting leadership: P&L Management Multi-Site Leadership Operational Excellence Strategic Transformation Omni-Channel Strategy Customer Experience Talent Development Succession Planning Change Leadership Revenue Growth Process Standardization Digital Fulfillment Market Expansion Compliance Governance Stakeholder Engagement & :BS, Finance | Florida State UniversityMBA | University of North Florida2024 Growth Award, 2024 Fulfillment Award | Target Corporation2025 Peer Leader Award, 2025 Engaged Team Award | Target Corporation :Microsoft Office365 | Excel | PowerPoint | Word | Outlook | SharePoint | SAP/Concur | Workday | Medallia (CX)| CRM | MPM
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