Carlos Romero
- Role
- Desktop Analyst at Electrolux Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Carlos Romero
As a technical professional I have over 10 years of experience in IT, and I hold the MCP…
Experience
Desktop Analyst
Nov 2023 — Present
Provide 2nd level technical support for local offices and remote users•Utilize Service Now to coordinate support activities and update incidents, catalog requests, and tasks•Configure and deploy PC\'s, laptops, printers, and peripheral equipment using automatic deployment tools (SCCM, Autopilot)•Assist in the development and implementation of policies and procedures for the desktop operating environment• Respond to alerts or emergency issues during normal business hours and on-call rotation.• Perform account administration, file security, and resource allocation and security for different technologies.
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