Carlos Poma

About Carlos Poma

I am a Senior IT Operations and Infrastructure Specialist with over 10 years of experience managing large-scale, multi-location IT environments across industries including hospitality, retail, finance, transportation, and education.I specialize in enterprise network operations, distributed infrastructure, firewall administration (Cisco Meraki), VPN connectivity, LAN/WAN optimization, endpoint management, and operational continuity. I have successfully supported over endpoints and 800+ sites, ensuring secure, scalable, and high-availability IT systems.My expertise extends beyond technical troubleshooting to include incident management, root cause analysis, risk mitigation, and long-term infrastructure improvements that reduce downtime and support business growth. I collaborate with vendors, field teams, and cross-functional stakeholders to maintain reliable IT operations at scale.With a Master’s Degree in Information Technology and certifications including ITIL®, SCRUM, COBIT, and Azure Fundamentals, I am passionate about aligning technology with operational efficiency and organizational strategy.I am focused on advancing into IT Operations Management, Infrastructure Management, or Senior IT leadership roles across multi-site organizations in any industry.

Experience

1. Tier Ii Technical Support

   Sizzling Platter, LLC

   Aug 2024 — Present · UT, US

   Oversee and maintain IT infrastructure across 800+ restaurant locations, ensuring high availability, security compliance, and operational continuity.Administer and support 800+ Cisco Meraki firewalls, site-to-site VPNs, and security policies across distributed environments.Manage Ubiquiti switching and wireless infrastructure, optimizing LAN/WAN performance, VLAN segmentation, and network reliability.Deploy, configure, and maintain POS systems, payment terminals, printers, scanners, and mobile devices in PCI-compliant environments.Provide Tier 2 technical support for endpoints, resolving complex networking, hardware, and systems issues through root cause analysis.Support WAN failover configurations to minimize downtime and ensure uninterrupted restaurant operations.Collaborate with vendors, ISPs, and field teams to coordinate installations, upgrades, and incident resolution.Maintain standardized infrastructure configurations across multiple brands to ensure scalability and consistency.Contribute to infrastructure improvement initiatives, enhancing network stability and reducing recurring incidents.

Education

• Universidad Tecnológica del Perú

  Bachelor's Degree in Computer Science, Computer Engineering

  2007 — 2011

• I.S.T.P JOSE PARDO

  Associate Degree in Computing and Information , Computer Technology/Computer Systems Technology

  2002 — 2004

• Brigham Young University - Idaho

  Bachelor of Applied Science - BASc, Computer Science

• Universitat de Barcelona

  Master's Degree in Information Technology, Computer/Information Technology Administration and Management

  2019 — 2020