Carlos Plancarte

About Carlos Plancarte

Experienced operations and project manager, content producer, and consultant with international expertise in video games, localization, design, media, strategy, and operations consulting. I bring a unique blend of creativity, technology, and business acumen to drive strategic growth, optimize workflows, and deliver impactful solutions in fast-paced industries.With expertise in live operations, customer experience, and content strategy, I excel in cross-functional environments, driving innovation, team performance, and business transformation. Experienced in leading teams across LATAM, the U.S. and Asia. My hands-on leadership style, combined with a data-driven approach, allows me to scale processes, enhance team performance, and support business transformation.I am passionate about driving success in technology, gaming, healthcare, and media entertainment. My focus is shifting toward high-level, actionable strategy, leading international teams, and support digital transformation while leveraging my operational expertise across industries.Core Expertise- Strategic Operations & Process Optimization- Digital Transformation & Innovation- Project & Program Management- Content & Brand Strategy- Customer Experience & Community Management- Video Games Live Operations- Localization & Multilingual Content (Spanish)- Media Production & Visual Design- Cross-Functional Team LeadershipTraining and Certifications- Project Management: Deloitte Project Management Certification (PMBOK/PMI based), Six Lean Sigma Yellow Belt Certification, Project Planning-Design: Digital Illustration, Adobe Suite, Digital Photography-Media: Film-making and production, Video editing, Motion graphics, Audio Production, Maya/Cinema 4D basicsMarketing: Marketing Essentials, Promotion, Competitive MKT Strategies, Brand Management for Social Media, Digital Marketing, Ad IndustriesToolbox- Design: Adobe Suite, Blender, Cinema 4D, Axure, Manga Studio, Wacom tablets, Affinity Suite (Designer, Publisher, Photo)- Media: Adobe Premiere Pro, After Effects, Media Encoder, Audition, Reaper, DSLR Cameras, Filmora X, DemoCreator, Filezilla, WeTransfer- Web: WordPress, Squarespace, Dreamweaver, Atom, Google Analytics, Hootsuite, HTML, XML, CSS- Teamwork: Slack, Dropbox, GDrive, Skype, Zoom, GChat, Hangouts, GoToMeeting, Schoology, Sharepoint- Business: Agile Click Up, MS Project, Word, Excel, PowerPoint, Visio, Outlook, Access, SAP, Keynote, repositories- Gaming: Translation, CRM, and in-game administration proprietary tools (accounts, assets mgmt./DB queries).

Experience

1. Live Operations and Cs Manager

   Estsoft Inc

   Jun 2023 — Present · Irvine, CA, US

   Leading project delivery and coordinating design, operations, branding, HR, and IT teams. Projects associated with branding, CS, internal management tools and process innovation through AI- Supporting customer support and operations teams for launching new games. Includes planning, testing, operations, and post-launch phases- Training and coaching of new customer support and live operations team members- Assisting SCRUM, project management, CS contractors, and operations data meetings to review KPIs, present PM status, and assess issues and solutions- Leading customer support team and reporting for PC and Mobile games. Leading CS section for SCRUM weekly meetings and ownership of KPIs weekly report- Designing CS and operations processes, procedures, and tools. Delivering training to in-house teams and BPO providers in Asia- Monitoring KPIs for CS and in-house and BPO operations teams to deliver continuous service to players and internal clients. Managing communications, reporting, and tasks for both teams.

Education

• ESCENA - Escuela de Animación

  Diploma 3D Modeling, Animation and Digital Illustration, Animation, Interactive Technology, Video Graphics and Special Effects

  2017 — 2018

• General Assembly

  Visual Design, Design - Web, UX and Communications

  2015 — 2015

• University of Sussex

  MSc, Technology and Innovation Management

  2006 — 2007

• Tecnológico de Monterrey

  BSc, Major in Industrial Engineering with minor in Systems Engineering

  1997 — 2002

Skills

• Strategy
• Management Consulting
• Business Process
• Project Management
• Business Strategy
• Consulting
• Analysis
• Change Management
• Business Analysis
• Strategic Planning
• Process Improvement
• Team Leadership
• Strategic Consulting
• Team Management
• Pmo
• Process Redesign
• Project Planning
• Business Transformation
• Business Process Improvement
• Supply Chain Management
• Knowledge Management
• Innovation Management
• Market Research
• Bilingual Proficiency
• Creative Problem Solving
• Microsoft Office
• Hands-on Training
• Social Networking
• Social Media
• Business Development
• Web Design
• Entrepreneurship
• Visual Design
• Graphic Design
• Motion Graphics
• Sql
• Blogging
• User Experience
• User Interface Design
• Logo Design