Carlos Manuel Pagan

About Carlos Manuel Pagan

I operate at the intersection of operations, training, and mission execution, helping organizations bring structure, clarity, and results to complex environments.I currently hold an active TS/SCI clearance with CI Polygraph (DIA) and a recent Tier 5 investigation (2025), enabling immediate support on classified and mission-critical programs.With over two decades of experience across defense contracting, shipyard operations, and technical training, I’ve built a career focused on one thing: turning strategy into execution.My background includes:* DoD and Navy operations support, including shipboard and industrial environments* Technical training and instructional development (CANES / TACNET / systems-based instruction)* Program and operations leadership in high-tempo, performance-driven environments* Procurement, logistics, and infrastructure support* Public administration and organizational strategyI bring a dual perspective—field experience and academic grounding—as a U.S. Coast Guard veteran and a Master of Public Administration graduate from Old Dominion University.What I Do Best* Build and deliver structured, scalable training programs* Align operations, personnel, and performance metrics* Translate complex technical systems into practical, usable training* Support government contracting environments with disciplined execution* Improve workflow, accountability, and team performanceWhere I Add Value* DoD and Federal programs (cleared environments)* Government contractors (prime & subcontract)* Operations teams needing structure and execution discipline* Training programs requiring standardization and scalabilityLeadership & ServiceI serve as Communications Director for the Hampton Roads Chapter of the American Society for Public Administration (ASPA), supporting outreach, engagement, and initiatives that advance excellence in public service.I’m especially interested in roles and partnerships that combine operations, training, and program execution in environments where performance, accountability, and mission success matter.

Experience

1. Training Specialist Instructional Designer

   Koniag Government Services

   May 2026 — Present

   Develop and maintain enterprise training curriculum supporting AI and RPA initiatives across Air Combat Command (ACC)* Design and deliver structured training programs using ADDIE methodology across classified and unclassified environments (NIPRNet, SIPRNet)* Administer Learning Management System (LMS), managing user enrollment, completion tracking, and compliance reporting* Create Virtual Instructor-Led Training (VILT) materials, facilitator guides, and Train-the-Trainer certification programs* Support Mobile Training Team (MTT) operations, delivering standardized training across multiple Air Force units* Analyze training performance data and implement continuous improvement to address knowledge gaps and enhance mission readiness

Education

• ECPI University

  Associate's degree, Computer Systems Networking and Telecommunications

• Tidewater Community College

  Associate of Science (A.S.), Business Administration and Management, General

• Old Dominion University

  Master of Public Administration - MPA, Business Administration and Management, General

• Old Dominion University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Old Dominion University

  Bachelor of Science - BS, Business Administration and Management, General

• Salem High School

  Computer Engineering Technology/Technician

  1996 — 2000