Carlos Lebron
Senior Sales Specialist, Amazon Connect @Amazon Web Services (AWS)
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WORK HISTORY
Senior Sales Specialist, Amazon Connect @Amazon Web Services (AWS)
London, GB
Specialist seller for Amazon Connect across UK Public Sector. Partner with AWS account teams, system integrators, and public-sector CX leaders to apply generative AI to citizen and patient experience: agent assist, conversational AI, self-service automation, and the AI-native contact centre on AWS.
EDUCATION
Universidad Europea
Master of Technology - MTech
DTU - Technical University of Denmark
International Business
SKILLS
ABOUT CARLOS LEBRON
Senior Sales Specialist on AWS\'s Amazon Connect team, helping UK Public Sector organisations reimagine customer experience with generative AI. 15+ years in enterprise sales across AI, cloud voice, and contact centre, including 8 years at Microsoft selling Teams, Copilot, and cloud voice into NHS and Central Government. Engineering background (MEng Telecommunications). Focused on applying AI to transform citizen and patient experience: agent assist, conversational AI, self-service automation, and the AI-native contact centre.
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