Carlos Arizpe
Director of Network Operations at Sparklight
- Role
- Director of Network Operations at Sparklight
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Carlos Arizpe
I am a seasoned leader with 19 years in the internet service provider industry. In my current role am driving strategic leadership and technological innovation while ensuring stable connectivity for over 1.1 million customers. I am a member of the Bored Ape Yacht Club (BAYC) and passionate about AI, DEFI, blockchain, crypto and NFTs.
Experience
Director of Network Operations
Jul 2020 — Present · Phoenix, AZ, US
As Director of Network Operations at Sparklight, I am accountable for reliability, incident, change, problem, and outage management, SLA performance, and financial governance across a 24 by 7 national network supporting residential, enterprise, carrier, and wholesale customers. I oversee network operations and enterprise service management across Sparklight, Fidelity, and Hargray. My organization owns detection, escalation, vendor coordination, executive communications, root cause governance, and continuous improvement. I oversee multi million dollar annual support renewals and drive vendor performance, cost discipline, and accountability when the network fails.From 2026 through 2027 I am leading the transformation of our incident and outage communications model to make it more customer centric and preparing for integration with Vyve Communications.From 2024 through 2025, I partnered with my team to integrate the Sparklight, Fidelity, and Hargray Network Operations Centers into a unified multi brand operating model and launched NOC 3.0. We separated real time monitoring from enterprise service management, eliminated ownership ambiguity, strengthened governance, and elevated enterprise and carrier performance across brands through disciplined operating standards and modern tooling.From 2021 through 2024, I advanced modernization by aligning investment across Moogsoft, ServiceNow, SolarWinds, NetBrain, and automation. We embedded machine learning driven event correlation, automated workflows, and AI assisted prioritization into the operating model, improved predictive signal handling, increased executive visibility during major incidents, strengthened SLA transparency, reduced manual triage, and scaled without increasing headcount.In 2020, I directed the transition to a fully remote 24 by 7 operating model during COVID, maintaining stability with no degradation in incident response or SLA performance.
Education
Interface Technical Training
Business Administration and Management, General
2013 — 2019
Institute of Industrial Engineers
Six Sigma Green Belt Foundation
2013 — 2013
South Mountain Community College
Cinematography and Film/Video Production
Center for Creative Leadership
Mid-Level Effective Leadership
2020 — 2020
DeVry University
Bachelors of Network Adminstration, System, Networking, and LAN/WAN Management
2007 — 2009
Pink Elephant
Lean IT and Organizational Change Management
2016 — 2019
Chapin High School
High School Degree, Digital Communications, Graphics Design, and Multimedia
2004 — 2007
Cable One Business University
Leadership and Management
2013 — 2016
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