Carlos Iglesias
Vice President, Senior Operations Manager @Bank of America
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WORK HISTORY
Vice President, Senior Operations Manager @Bank of America
Dallas, TX, US
Leads a group of Operations Managers in a matrixed organization that produced and shipped 100M documents annually, an output 15% more than any of the other enterprise teams. • Coded print-cost analysis tool that uncovered $1M of print waste across 1B sheets of production, driving previously hidden waste below industry standards.• Wrote the organization scheduling tool that reduced scheduling workload by 60% for all production managers and increased employee satisfaction with fair, transparent, and efficient assignments.• All years, humbly averaged Employee Engagement scores between 94-100%(top-ranked).
EDUCATION
Naval Postgraduate School
Master of Business Administration - MBA, Financial Management
Naval Postgraduate School
Master of Business Administration (M.B.A.), Financial Management
University of North Florida - College of Business Administration
1999, Business Administration
United States Army War College
Master’s Degree, Strategic Studies
SKILLS
ABOUT CARLOS IGLESIAS
Mindful senior operations and logistics Servant-Leader with diverse leadership excellence, hungry to contribute as a Site Lead, Senior Manager, or Strategist. Broad operations pedigree managing technology resources and products to accomplish strategic and engagement solutions. Empathic and inclusive track record of high-performing teams powered by team buy-in, leading from the front, and personal grit.
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