Carlos G.
Senior Technology Leader ✦ Digital Transformation Strategy ✦ Hybrid & Multi-Cloud Solutions ✦ Enterprise Voice and Networking ✦ Unified Communications & Collaboration Services
- Role
- Senior Manager, Global Network and Voice Services at Ingram Micro
- Location
- Trabuco Canyon, CA, US
- LinkedIn followers
- 500 followers
About Carlos G.
Senior IT leader managing globally dispersed, multidisciplinary teams in technology…
Experience
Senior Manager, Global Network and Voice Services
May 2022 — Present · Irvine, CA, US
Manage Network and Voice engineering and operation teams of Globally based support Engineers focused on delivering world class technology. • Identify opportunities and drive service and process improvements, and diligent about Incident/Problem, Change/Release, Security, Risk/Compliance, Business Continuity/Disaster Recovery, and Proactive Monitoring, culmination resulting in highly available and resilient systems and services. • Maintain and troubleshoot hardware and software supporting Network and Voice platforms. • Address Reporting, Monitoring, and alarming requirements. • Manage incidents and work orders within established service level agreements. • Perform administration, configuration, and monitoring of Network and Voice equipment and adjuncts. • Create and maintain support documentation as required. • Assist in the planning and implementation Network and Voice upgrades, patches, and enhancements. • Manage the team’s on-call rotation and act as point of escalation for high severity incidents. • Participate in business continuity and disaster recovery planning in the environment to minimize work disruption. • Track performance against service level agreements. • Identify opportunities and drive service improvements. • Ensure asset management and asset inventory are kept up to date. • Ensure preventative maintenance is completed to schedule. • Coordinate, test, and implement applications and technology through projects and initiatives. • Identify applications and systems that require updates and coordinate the implementation with the business owner. • Work closely with the business leaders in matching the technology to the changing demands of the business. • Collaborates with leaders, customers, stakeholders, vendors, and other teams, solving complex business problems.
Education
DeVry University
Bachelor of Science - BS
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