Carlos Quintana

About Carlos Quintana

I am a Technology and Operations Manager at Vindow, a transparent marketplace for buyers and sellers of contracted hotel accommodations. With over 10 years of experience in account management, operations, technology, and leadership roles, I have an MBA and multiple certifications in sales, management, customer service, and aviation programs. At Vindow, I collaborate with cross-functional teams to implement innovative strategies that enhance customer experience, optimize operational efficiency, and increase revenue growth. I also proactively engage in account managing for current Vindow users, addressing their needs and ensuring prompt and efficient resolution of any issues. My problem solving and process improvement skills have resulted in a 95% user satisfaction rate and a 20% decrease in user-reported issues. I am passionate about using technology and operations to create value and impact for the hospitality industry.

Experience

1. Technology and Operations Manager

   Vindow, Inc

   Jun 2020 — Present · Coral Gables, FL, US

   Vindow is a transparent marketplace for buyers and sellers of contracted hotel accommodations, providing a neutral and level playing field that expedites transactions, increases traveler satisfaction and reduces costs• Collaborate with cross-functional teams, including Business, IT, Sales, and Marketing, to drive incremental and breakthrough improvements aligned with Vindow\'s transformative vision.• Proactively engage in Account Managing for current Vindow users, addressing needs, and enhancing platform experience, resulting in a 95% user satisfaction rate and a 20% decrease in user-reported issues.• Process daily requests for bug fixes, hotel updates, and user queries, ensuring prompt and efficient resolution to maintain high data integrity standards within Vindow\'s hotel database.• Monitor and enhance the Chatbot to improve user experience and ensure smooth functionality.• Coordinate and conduct training sessions and demos to facilitate seamless user integration into the platform.• Provide industry knowledge and guidance to the IT team, contributing insights for developing new versions of Vindow and many platform features.• Maintain a pulse on company operations, consistently seeking opportunities for process optimization through technology utilization.• Report directly to the Chief Operating Officer, contributing to strategic decision-making and aligning technology initiatives with company objectives.

Education

• Florida International University

  Bachelor's Degree, Psychology and Business Administration

  2010 — 2013

• Florida International University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2013 — 2014