Carlos E.

Manager of IT Support @ESO

US

Over the past 16 years, I’ve helped scale ESO from a 15-person startup to a global company of 800+ employees across six countries. For the first 10 years, I served as the sole IT resource — building core systems from scratch, managing every endpoint, and supporting the company through foundational growth. Over the last 6 years, I’ve led and mentored a growing IT team, evolving the department into a strategic, automation-driven function that supports global operations.Key Achievements & Responsibilities: Company-Wide Growth EnablementSupported 25+ strategic acquisitions and nine global office expansionsHelped scale the organization through a 2,300%+ increase in headcount Leadership & Global IT OperationsLead global IT operations across infrastructure, automation, and securityManage secure endpoint configurations, patch SLAs, and compliance standardsMentor and grow a globally distributed IT team Identity, Access, and AutomationReplaced Okta with Microsoft Entra SSO in a high-stakes, no-roll-back migrationDeployed and enforced SSO + MFA across Office 365, Zoom, Slack, and LeverBuilt end-to-end onboarding/offboarding automations using Power Automate, ADP, and Entra AI & Workflow InnovationLeveraged AI tools to streamline PowerShell scripting and reduce repetitive workWork cross-functionally to identify time-saving automation opportunities Security, Monitoring & ComplianceImplemented Intune & Autopilot for endpoint compliance (Bitlocker, TPM, screen lock policies)Installed Zenoss for live system monitoring with SNMP and WMICResolved vulnerabilities flagged by Nessus scansContributed to multiple successful SOC 2 Type II auditsServed on the Incident Response Team (IRT) Infrastructure Design & M&A SupportDesigned HQ network infrastructure from the ground upBuilt secure tunnels between production, healthcare networks, and offshore devsStandardized infrastructure and systems following acquisitions

Tarleton State University

Bacherlos of Science, Computer Information Systems

Tarleton State University

Masters of Science, Information Systems