Carlos Duboc
Sr. Support Engineering Manager - Azure
- Role
- Support Engineering Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Carlos Duboc
Experienced Sr. consultant in customer experience, escalation management and end to end management of outsourced support center, supporting multimillion dollar enterprise accounts. Strong ability to drive customers support delivery experience track records while managing excellent internal client engagement. Highly motivated team leader with a passion for new products and services in technology industry, focused on motivating teams to achieve success.Excellent verbal and writing communication (Spanish and English) and understanding of Portuguese language. High Proficient with Power BI, Excel pivots table, Word and PPT presentations.Specialties: Customer Experience & Quality Frameworks | IT Support Outsourcing | Vendor Management Operation with VMO, COPC Inc. CertificationSupport Center Manager with process optimization using Six Sigma methodology with Greenbelt CertificationEnterprise support delivery management with COPC, ITIL, MCP +MSCE • Exchange - Messaging Server 2003• Microsoft Exchange Server disaster recovery • Microsoft Certified Systems Administrator • Microsoft Certified Systems Engineer + Int• AIX UNIX• Active Directory/Domains/Replication
Experience
Support Engineering Manager
Nov 2021 — Present · Seattle, WA, US
Education
Cibertec
MCP+ Messaging, Microsoft Certified System Engineer
1997 — 1998
Purdue University
Support Center Operation Manager
2008 — 2008
ADEX Escuela
Administracion de Negocios Internacionales
Skills
- Process Improvement
- Team Building
- Management
- Networking
- Service Delivery
- Process Engineering
- Technical Support
- Business Analysis
- Disaster Recovery
- Enterprise Software
- Bpo
- Negotiation
- Operations Management
- Customer Service
- Program Management
- Business Intelligence
- Microsoft Excel
- Coaching
- Saas
- Change Management
- Cloud Computing
- Cross-Functional Team Leadership
- Leadership
- Call Centers
- Team Management
- Customer Satisfaction
- Sharepoint
- Call Center
- Vendor Management
- Strategic Planning
- Multilingual
- Project Management
- Six Sigma
- Outsourcing
- Business Continuity
- Offshoring
- Analysis
- Product Management
- Microsoft Office
- Consulting
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