Carlos I Diaz
at
- Role
- Sales Manager-consumer and Mass Markets at Unified Connection
- Location
- North Babylon, NY, US
- LinkedIn followers
- 500 followers
About Carlos I Diaz
Experienced and highly accomplished Sales Manager with knowledge of all sales processes, demonstrating solid analytical and team management skills. Proven track record of generating new business through strategic planning and negotiation while cultivating new relationships with key decision makers. Established record of leading sales team to quota achievement year after year
Experience
Sales Manager-consumer and Mass Markets
Nov 2014 — Present · Garden City, NY, US
Responsible for leading and coaching a team of approximately 20-25 Associates in a Consumer Sales and Service Call Center environment.• Identifies performance and training needs, provides support, recognition and performance appraisals.• Communicate and work effectively with the Union.• Responsible for implementing formal documented development programs and measuring performance during and after coaching sessions.• Create a positive work environment by motivating, recognizing and engaging employees through proper communication and equitable application of corporate, departmental and office policies and practices.• Conducts individualized coaching and feedback sessions to stress the sales and service process.• Consistently achieve desired business results by taking personal accountability, effectively organizing and planning work, setting priorities, and executing ambitious action plans.• Using innovative and creative thinking to get desired results
Education
City College of New York
Business Administration
Skills
- Ip
- Performance Management
- Leadership
- Recruiting
- Customer Experience
- Time Management
- Customer Retention
- Coaching
- Motivation
- Call Center
- Customer Satisfaction
- New Business Development
- Team Management
- Solution Selling
- Salesforce.com
- Vendor Management
- Cross-Functional Team Leadership
- Analysis
- Sales
- Customer Relations
- Contact Centers
- Telemarketing
- Selling
- Product Management
- Voip
- Direct Sales
- Account Management
- Training
- Customer Service
- Microsoft Excel
- Broadband
- Customer Relationship Management (Crm)
- Marketing Strategy
- Call Centers
- Business Transformation
- Team Leadership
- Sales Process
- Sales Management
- Cold Calling
- Voice Over Ip (Voip)
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