Carlos de Paula
Technical Analyst II at ADP
- Role
- Technical Analyst Ii at ADP
- Location
- McMinnville, OR, US
- LinkedIn followers
- 500 followers
About Carlos de Paula
Self-motivated IT Professional with 20 years+ experience on a broad range of technologies…
Experience
Technical Analyst Ii
Sep 2013 — Present · Jacksonville, FL, US
Tech App Analyst focused on: Troubleshooting and mitigating clienteles’ system-wide solutions, ranging from Desktops and Servers configurations and deployments, to protocols and Network’s performance issues. Skillful at assessing and implementing time and cost-effective solutions. Proficient with a wide range of diagnostic tools and technologies, including and not limited to Protocol Analyzers and Dissectors, Processes, and Services-assessors and open source and proprietary solutions.Responsible for contributing to the assistance and mentoring of our SC’s support base and Client’s IT teams. Top 5% producer, netting 70% higher resolved cases than the team’s average. High case-load tolerance and closure rate amongst the TLM/TSG teams. Highly diverse case subject matter Associate that undertakes and drives cases to closure. Accomplished technical resource proficient in the liaising of efforts and collaboration between ADP and 3rd party technical resources. Very responsive to client’s technical sensitivities and highly escalated issues.
Education
Western Oregon University
BS, Computer Science
1997 — 2002
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