Carlos R. Bueno

About Carlos R. Bueno

Former member of the SAS Global Professional Services team in the US providing on-site support across the APAC, EMEA, and LATAM regions; trained in the US and Germany. Coach within SAS R&D in Pune, India, with extensive experience leading global transformation initiatives across industries and geographies.Strategic leader of enterprise CXM, AI, automation, and GTM programs, partnering with C‑Suite executives to align AI strategy, operating models, and mission-critical priorities with measurable outcomes. Proven track record with large global enterprises and SMBs, supported by client endorsements and board recognition, as highlighted in this LinkedIn bio.Actively engage global SAS customers to promote unlocked outcomes and SAS API adoption in the US and internationally, applying executive influence to strengthen relationships, drive loyalty, and enable scalable cloud-based, AI-driven, data-informed decision-making—while keeping customer experience and outcomes at the forefront.SAS® Professional Journey Across Global MarketsSAS® Singapore Institute PTE | SAS APACHQSAS® Global Professional Team US for APACSAS® Lead Implementation Practices & Trainer As a member of the SAS® Global Professional Team based in the US, and stationed at SAS® Singapore for the APAC region, I led the implementation, modernization, and training of SAS® Solutions. This role involved extensive weekly travel, with 85% of my time spent across various APAC countries.China (Hong Kong, Macau), Taiwan, Japan, Korea, Singapore, Indonesia, the Philippines, Thailand, Vietnam, Malaysia, India, Australia, New Zealand, and neighboring regions.SAS® Institute Inc. EMEA | SAS Lisbon | Partnership NOVAVASESAS® Architecture Headship MA-CI360 I oversaw the architecture, design, and implementation of an enterprise SAS® MA-CI360 landscape for Financial Markets. This involved organizing data marts into a versatile schema to address analytical needs, with an emphasis on cloud and data lake readiness through strategic schema structuring, including star, snowflake, and vault designs.As the lead, I managed the analysis, design, and team implementation to ensure the project\'s success.SAS® Institute Inc. LATAMSAS® Architecture HeadshipI led the infrastructure preparation for SAS prototype solutions (POV) for SAS® customers in Latin America & Caribbean. This role involved collaborating with C-Suite members, data curators, business units, developers, security experts, and other stakeholders to address technical needs effectively.

Experience

1. Global Head Cxm Operations (Us) Cloud Strategy Sas Practices

   Woodpecker Analytics And Services

   Jun 2025 — Present · Miami, FL, US

   Additionally to my responsibilities as Global Head of CXM Operations within the SAS Partners ecosystem and other entities, I have recently committed to representing Woodpecker APJ—recognized by SAS as the Solution Provider Partner of the Year 2025—in supporting the company expansion into the US market. This includes promoting customer-centric and loyalty strategies, actively developing innovative best practices leveraging the SAS platform, and fostering renewables partnerships. These efforts are part of establishing a strong foundation for strategic growth, building on Woodpecker success in Singapore with a new base in Miami, Florida.TBD - Under the new regulations currently under evaluation for Indian workers in the U.S.

Education

• Harvard Extension School

  Pending // 2012 Applying for specialization courses, Extension Education

• SAS Institute GmbH. EMEA, Germany

  SAS CRM Multi-Tier Environment, SAS CRM Multi-Tier Environments

• France Université Numérique

  À la recherche de l'Intelligence Artificielle

• UNESA

  Bsc, Computer Science | Data Processing Technology

• SAS Institute Inc. USA

  SAS IT Management Solution - ITIL & Cobit Models

Skills

• Project Management
• Construction
• Contractors
• Value Engineering
• Change Orders
• Sketchup
• Leed Ap
• Photoshop/Illustrator
• Primavera P6
• Renovation
• Construction Management
• Formz
• Contract Negotiation
• Contract Management
• Submittals
• Event Planning
• Microstation
• Graphic Design
• Cad
• Prolog
• Leed
• Mathcad