Carlos Barrantes
Assistant General Manager at Delaware North
- Role
- Assistant General Manager at Delaware North
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Carlos Barrantes
Transformational hospitality leader with extensive and proven experience leading…
Experience
Assistant General Manager
Jul 2022 — Present
Collaborated with Leadership and Corporate & helped lead local team on the successful implementation of SHIFT, Workday and also Kiosk upgrades.• Managed day-to-day operations of 14 stores with over 221 team members, ensuring high levels of customer service employee satisfaction.• Resolved customer complaints in a timely manner with an emphasis on maintaining positive relationships.• Utilized strong interpersonal skills while interacting with customers, staff members and external stakeholders.• Coordinated training programs for new hires; created detailed job descriptions based on roles and responsibilities.• Developed, implemented, and monitored operational policies and procedures to ensure efficient workflow.• Controlled budgets and conducted financial analysis to optimize profitability.• Collaborated with other departments to develop innovative solutions for complex problems.• Created strategies to maximize profits and reduce expenses; analyzed financial data to make sound business decisions.
Education
Los Angeles Mission College
LIBERAL ARTS AND SCIENCES, GENERAL STUDIES AND HUMANITIES
Northrop University
Airframe Mechanics and Aircraft Maintenance Technology/Technician
El Camino College
Multi-/Interdisciplinary Studies, General
Southern California Regional Occupational Center
Business/Office Automation/Technology/Data Entry
Skills
- Event Planning
- Business Strategy
- Negotiation
- Restaurant Management
- Time Management
- Hospitality Management
- Operations Management
- Strategic Planning
- Food Safety
- P&L
- Food Service
- Event Management
- Hotels
- Talent Management
- Marketing
- Hiring
- Management
- Team Building
- Catering
- Menu Development
- Income Statement
- Food & Beverage
- Hospitality Industry
- Customer Service
- Sales Management
- Profit
- P&L Management
- Team Leadership
- Sales
- Inventory Management
- Culinary Skills
- Budgeting
- Budgets
- Food
- Employee Training
- Forecasting
- Customer Satisfaction
- Training
- Restaurants
- Process Scheduler
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