Carlos Andía
Claims Specialist @Progressive Insurance
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WORK HISTORY
Claims Specialist @Progressive Insurance
US
Collaborated cross-functionally with claims operations, leadership, and training teams to improve communication workflows and customer experience touchpoints.Managed high-volume communications while maintaining compliance with state regulations, internal policies, and service-level agreements.Documented and tracked customer interactions to support performance reporting, quality assurance, and continuous improvement initiatives.Translated complex insurance policies, coverage decisions, and claim outcomes into customer-friendly narratives that reinforced trust, transparency, and brand credibility.Identified recurring customer pain points and messaging gaps, providing feedback to leadership to enhance scripts, templates, and communication strategies.
EDUCATION
New York Film Academy
BA, Film & TV Production
Universidad de Medellín
Alta Gerencia, Business, Management, Marketing, and Related Support Services
New York University
Music Industry Essentials, Arts, Entertainment, and Media Management
Universidad del Pacífico (PE)
Gestión de Marketing Estratégico, Marketing/Marketing Management, General
Bergen Community College
Associate of Arts and Sciences (A.A.S.), Broadcast Journalism
ABOUT CARLOS ANDÍA
Turning digital vibes, marketing magic, and a love for music into unforgettable experiences.
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