Carlos Castaneda
Business Analyst 4 @Virginia Department of Emergency Management
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WORK HISTORY
Business Analyst 4 @Virginia Department of Emergency Management
Chesterfield, VA, US
Led the successful cutover of the Situational Awareness Unit (SAU) to a next-generation communications and NG911 phone platform, improving reliability, resilience, and operational efficiency.• Coordinated cross-functional implementation efforts with internal stakeholders, Motorola teams, and end-users to deploy the VESTA NG911 system and supporting telecom infrastructure.• Oversaw planning, change control, and communications for retirement of legacy systems and transition to new enterprise platforms, ensuring alignment with organizational readiness goals.• Developed mitigation plans, outage messaging, and stakeholder notifications to maintain operational continuity and minimize service disruption during deployment.• Managed vendor engagement, installation activities, testing validation, and go-live support for hardware, software, routing, and telecom configurations.• Supported scheduling, project documentation, risk identification, and stakeholder reporting throughout deployment phases and modernization workstreams.• Contributed to long-term modernization strategy focused on scalability, usability, and future NG911 capabilities.• Provided Tier 3 IT operations support for agency-wide PowerApps/Power BI platforms, including patch releases, case resolution, and enhancement deployment.• Analyzed operational and financial data to support leadership in budgeting, modernization prioritization, and resource planning.• Developed a multi-million-dollar modernization proposal for VoIP and telecom upgrades, currently progressing through Commonwealth approval.• Managed mandated website, SharePoint, and internal content updates while standardizing FAQs, documentation, SOPs, and system mapping.• Built asset management solutions, BI dashboards, and PowerApps to support agency reporting and operational transparency.• Pre-qualified as a Project Manager for Level 3–4 Commonwealth technology projects.
EDUCATION
San José State University
Business Administration
De Anza College
Business Administration
SKILLS
ABOUT CARLOS CASTANEDA
With over 15 years of experience as a versatile and results-oriented analyst, I have successfully applied my skills in business, systems, and data analysis to various projects and domains. My last position was Sr IT Business Analyst at Medtronic, where I supported the global implementation of VoIP Cloud phone system, as well as create and manage Power BI dashboards and communication processes for the Voice/Telephony Services team.My mission is to leverage data and technology to optimize business performance and deliver value to stakeholders. I have a proven track record of working with various online content creators to maximize their profit from existing user/follower base, by data mining analytics from multiple platforms and providing insights and recommendations. I also have experience in the IT/Tech, Bio/Pharma/Medical, and Financial industries, where I have worked with diverse teams and systems, such as PeopleSoft, Oracle, Eloqua, and the full suite of MS Products.
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