Carlos Casanova

About Carlos Casanova

Carlos Casanova is an internationally recognized speaker, IT solutions architect…

Experience

1. Principal Analyst

   Forrester

   Nov 2021 — Present

   As a Principal Analyst, I serve professionals who are responsible for the success of their firm’s operations strategy with the goal of achieving modern, resilient operations that delivers strong employee and customer experiences. Conduct innovative research and deliver advice through written reports, consulting, client inquiries, and speeches. Areas of research include AIOps; digital experience monitoring (DEM); application performance monitoring/management (APM) and infrastructure monitoring; logging, event alert, and incident management; cloud monitoring and observability (including OpenTelemetry and related); infrastructure management and CMDB; and optional experience in mainframe modernization and integration. In addition, I research concepts, frameworks, and best practices on how to monitor and optimize existing operations programs and digital experiences. This is based on a knowledge of core operational practices and desire to research modern approaches to availability that can serve innovative enterprises at scale and revitalize the reputation and use of IT services. I will evaluate the business implications, technology developments, collaboration, and market dynamics and the impact all of these have on the people involved. Findings from this research is delivered in research reports, webinars, workbooks, and presentations.

Education

• University of Massachusetts Dartmouth

  BSEET, Electrical Engineering

  1986 — 1990

Skills

• Mentoring
• Business Process Design
• Enterprise Architecture
• Disaster Recovery
• Process Management
• Software Engineering
• Integration
• Solution Design
• Strategy
• Knowledge Management
• Process Engineering
• National Speaker
• Data Center
• Incident Management
• Operations Management
• IT Management
• Leadership
• Governance
• Organizational Leadership
• IT Service Management
• Business Analysis
• Organizational Change
• Public Speaking
• Service Delivery
• Executive Management
• IT Strategy
• Itil
• Business Process Improvement
• Change Management
• Business Process
• Business Continuity
• Security
• Published Author
• Business Alignment
• IT Governance
• IT Operations
• Management Consulting
• Process Development
• Solution Architecture
• Service Management