Carlos T.
Managing Director at Ambassador
- Role
- Managing Director at Ambassador Services, LLC
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Carlos T.
At Ambassador Services, our team has fostered an environment of excellence and client satisfaction, leading to a remarkable employee retention rate and the doubling of annual goals. With a strategic focus on customer relationship management and problem-solving, we\'ve achieved a significant 157% growth, showcasing the importance of tailored solutions and proactive client engagement in the facilities maintenance sector.My role as Managing Director encapsulates a commitment to operational efficiency and the cultivation of robust client relationships. By empowering over professionals and leveraging my expertise in business management and strategic planning, we\'ve successfully managed over 375 properties, ensuring the highest standards of service and contributing to the company\'s substantial expansion.
Experience
Managing Director
Dec 2011 — Present · Houston, TX, US
Ambassador Services has decades of experience in providing reliable facilities maintenance and grounds solutions. We are the extension of your maintenance department, offering comprehensive facility and grounds services including janitorial, floor maintenance, HVAC, grounds management and parking lot maintenance.• Lead the facility management organization of over 550 employees across 150+ properties, achieving an annual employee retention rate of over 80%.• Cultivate and manage client relationships, addressing any concerns before they aggravate, while exceeding targets, doubling YoY annual goals in 2019.• Create customized solutions for client’s facilities maintenance in support of growth of 157% over the last five years.• Responsible for the overall operations budget, including human resources, procurement of equipment, supplies and logistics.• Oversee OSHA, HIPPA and CDC compliance.
Education
Harvard Business School
Master Managment essentials , Business Administration and Management, General
2019 — 2020
Houston City College
Business Administration, Management and Operations
Wharton Executive Education
Business Administration and Management, General
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