Carlos Taylor

About Carlos Taylor

Results-driven professional with over 20 years of experience in management, customer support, and telecommunications, transitioning to a cybersecurity career. Leverages strong technical expertise, problem-solving skills, and computer proficiency to manage projects from inception to completion. Proven ability to lead teams, communicate effectively, and represent organizations professionally in high-pressure environments. Equipped with excellent analytical and organizational skills, eager to apply interdisciplinary experience to protect systems and mitigate risks in cybersecurity.

Experience

1. Data Center Operations Critical Infrastructure Analyst Ii

   Positivity

   Dec 2023 — Present · Atlanta, GA, US

   Ensure the stability, security, and efficiency of our IT infrastructure. system monitoring, technical support, infrastructure deployment, security management, documentation, project management, and continuous improvement. With a strong technical proficiency and a detail-oriented approach, to maintaining a robust and secure IT environment.Monitor and Maintain Systems: Oversee the performance and reliability of servers, networks, and storage devices, ensuring optimal and secure operation through regular maintenance and robust backup and disaster recovery processes.Provide Technical Support: Deliver second-level support to resolve complex technical issues, offer centralized monitoring and initial problem diagnosis for computing systems and mainframe technologies, and perform in-depth troubleshooting to maintain system health and availability.Document and Report: Meticulously document all issues and resolutions, maintain comprehensive infrastructure documentation, and prepare detailed reports on system performance and incident resolutions.Deploy and Configure Infrastructure: Assist in the deployment, configuration, and upgrading of IT infrastructure components, ensuring seamless integration with existing systems while adhering to best practices and company policies.Manage Security: Implement and enforce security measures, conduct regular security assessments and audits, respond promptly to incidents, and mitigate potential risks to protect IT infrastructure from cyber threats.Project Management and Coordination: Participate in infrastructure-related projects, coordinate repair efforts with external vendors, develop project plans and timelines, and manage infrastructure inventory and lifecycle.Continuous Improvement and Compliance: Identify process improvements, stay updated with the latest IT trends, engage in training programs, and ensure compliance with industry standards, regulatory requirements, and ITIL practices for structured IT service management.

Education

• Colorado Technical University

  Bachelor's degree in Science, Bachelor of Science in Cyber Security, Information Assurance

• California Institute of Applied Technology

  Cloud Administration Certificate , Cloud/Cybersecurity

• Full Circle Computer

  Desktop Support and A+, Computer Systems Networking and Telecommunications

  2015 — 2016

• Colorado Technical University

  Master's degree, Master of Science in Computer Science, MSCS - Cybersecurity Engineering - MCS17CSE

• University of Alabama at Birmingham

  Business, Management, Marketing, and Related Support Services

  1995 — 1998

Skills

• Pro Tools
• Public Relations
• Troubleshooting
• Music
• Microsoft Office
• Sales
• Online Advertising
• Wireless
• Budgets
• Public Speaking
• Word
• Management
• Team Building
• Telecommunications
• Project Management
• Technical Support
• Entertainment
• Photoshop
• Leadership
• Networking
• Training
• Customer Satisfaction
• Software Installation
• Marketing
• Social Networking
• Online Marketing
• Final Cut Pro
• Microsoft Word
• Team Leadership
• Strategic Planning
• Social Media
• Event Planning
• Social Media Marketing
• Production
• Powerpoint
• Microsoft Excel
• Coaching
• Help Desk Support
• Customer Service