Carlos Reyes
Contact Center & Operations Leader | CS, Financial, Tech Support | US Client Experience
- Role
- Contact Center Manager at Ministerio De Vivienda Y Edificaciones - Mived
- Location
- Newark, NJ, US
- LinkedIn followers
- 500 followers
About Carlos Reyes
Operations and Contact Center Leader with extensive experience managing large-scale, performance-driven environments supporting U.S-based clients. Proven ability to build high-performing teams, optimize multi-LOB operations, and drive measurable business results.Specialized in KPI management, workforce planning, attrition reduction, and operational strategy across fintech and telecommunications sectors. Experienced in leading multi-layer leadership structures and delivering executive-level client reporting.
Experience
Contact Center Manager
Ministerio De Vivienda Y Edificaciones - Mived
Oct 2024 — Present
Led customer service and sales operations for a national housing initiative supporting large-scale public enrollment programs-Managed performance-driven contact center operations-Implemented KPI tracking and performance reporting systems-Standardized processes using private-sector operational models-Coordinated cross-functionally with financial institutions to streamline onboarding-Drove improvements in conversion and service efficiency.
Education
Universidad del Caribe, Dominican Republic
Bachelor of Business Administration - BBA
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.