Carlos Ortiz

About Carlos Ortiz

With over 10 years of experience leading complex projects across diverse teams and industries, I am a results-driven Project Manager dedicated to driving operational excellence and delivering strategic outcomes. As a proud U.S. Army Veteran, I bring a mission-focused mindset, discipline, and adaptability to every challenge I face.I hold multiple industry-recognized certifications, Project Management Professional (PMP), Certified Scrum Master (CSM), and Certified Scrum Product Owner (CSPO), which equip me with the tools to bridge traditional and Agile methodologies effectively. My approach is rooted in servant leadership, empowering teams to collaborate, innovate, and exceed expectations.I am passionate about continuous improvement, organizational success, and fostering a culture of accountability and growth. Whether managing cross-functional initiatives or leading high-performing teams, I remain committed to delivering value and advancing the mission of my organization.I am a proven professional with an active Secret Security Clearance and progressive experience in the following aspects: Project Management Leadership / Development Risk Management Master Resiliency Trainer Diversity, Equity, and Inclusion Stakeholder Management Training and Development Talent Acquisition

Experience

1. Senior Project Manager

   Encoura

   Feb 2026 — Present · Orlando, FL, US

   As a Senior Project Manager at Encoura, I lead a diverse portfolio of medium to large-scale projects, ranging from low to high complexity, from initiation through delivery. I am responsible for ensuring the successful execution of each engagement.I serve as the primary point of contact for clients, fostering strong relationships and ensuring that their needs are met with professionalism, responsiveness, and strategic insight. My role involves providing executive-level project guidance, leading advanced custom implementations, and applying flexible delivery approaches to address critical issues impacting project scope, schedule, or budget.Key responsibilities include:• Leading CRM and ERP SaaS implementations for Encoura’s higher education solutions, including Reach and Raise.• Managing project financials and resources with precision, keeping every initiative on time, on budget, and aligned with client goals.• Partnering with Sales and Customer Relations to showcase how strong project management drives measurable results and long-term value.• Guiding and mentoring emerging project managers to strengthen delivery capabilities across the organization.• Passionate about helping universities and colleges transform their operations through scalable, data-driven SaaS platforms.•Developing and managing detailed project schedules, documentation, and work assignments for cross-functional teams.• Overseeing technical execution and alignment with client expectations.• Delivering consistent, clear project updates and reports to clients and internal stakeholders, including status updates, risk assessments, and issue resolution.• Ensuring compliance with contracts, project methodology, and internal quality standards while monitoring performance metrics to drive success.• Contributing to business growth by identifying opportunities through client engagement and aligning solutions to evolving customer needs.

Education

• Harvard Business School

  Certificate in Business Analytics, Business Analytics

• Department of the Army

  Equal Opportunity Leader Course , Equal Opportunity

  2017 — 2017

• Syracuse University

  Professional Certificate, Human Resources (SPHR)

• University of Phoenix

  Bachelor of Science in Business, Marketing

  2010 — 2014

• University of Phoenix

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

  2015 — 2017

• University of Pennsylvania

  Master Resiliency Trainer Certificate, Resiliency

  2016 — 2016