Carlos Ortiz Class

About Carlos Ortiz Class

Carlos Ortiz Class is a strategic communications professional specializing in corporate reputation management, crisis communications, and account leadership.Currently, at Miami-Dade Fire Rescue, Carlos manages communications and crisis response for one of the largest fire rescue departments in the United States. He serves on Miami-Dade County\'s Emergency Operations Center during major incidents, coordinating messaging for media, the public, and leadership when accuracy and timing are critical.Previously at Edelman, Carlos managed strategic communications for global corporate clients including The Panama Canal, Shell Oil, Edwards Lifesciences, The American Heart Association, and FedEx. He led international media relations, supported crisis management training, and provided counsel on reputation management and stakeholder engagement. Carlos brings experience across agency and in-house environments, with expertise in account management, crisis preparedness, media relations, and executive communications. Fully bilingual in English and Spanish, he excels at managing stakeholder relationships and delivering clear, credible messaging that protects organizational reputation.He holds a Master of Arts in Corporate, Non-Profit, and Digital Communication from Johns Hopkins University.

Experience

1. Senior Social Media Specialist

   Miami-Dade Fire Rescue Mdfr

   Nov 2023 — Present · Miami, FL, US

   Manage digital communications and social media strategy for one of the largest fire rescue departments in the United States, supporting public safety operations, emergency response, and community engagement.Develop and execute real-time content during active incidents and major emergencies, ensuring accurate, timely, and coordinated messaging across platforms in alignment with operational leadership and the Emergency Operations Center.Support media relations and crisis communications by drafting, editing, and distributing public information and media materials, strengthening public trust and protecting organizational credibility.

Education

• The Johns Hopkins University

  Master of Arts - MA, Communication

• Florida International University

  Public Relations, Advertising, and Applied Communications, International and Intercultural Communication

  2018 — 2021