Carlos Nava
- Role
- General Manager at Staples
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
About Carlos Nava
I am a dedicated employee with over 23 years of experience in retail. I grasp the concept…
Experience
General Manager
Feb 2000 — Present
Operate highest volume store in Region.(out of 100) • ( 3rd in Division out of 480) • 4 times President Club Winner.( 2012,2011,2009,2008) • Store of the Year (7 years) • Coach of Year (Develop 9 General Managers) • Stellar results in guest satisfaction measured through customer surveys. Accomplished an 86% versus a goal of 77%. • Obtained highest rate of internal promotion through consistent succession planning. • Training Store for the greater Orange County District • Customer Service Awards (8 years) Zero complaints in 2012. • Recognized for having the highest team member engagement score in the Region. Achieved a 90% on the team member satisfaction survey
Skills
- Sales
- Leadership
- Recruiting
- Succession Planning
- Customer Satisfaction
- Team Building
- Merchandising
- Sales Management
- Profit
- Performance Management
- Training
- Customer Service
- Cold Calling
- Employee Engagement
- Inventory Management
- Employee Training
- Management
- Retail
- Account Management
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