Carlos Miller

About Carlos Miller

Seasoned Customer Success and Revenue Growth professional with 25+ years of experience helping organizations adopt technology, maximize value, and scale long-term partnerships. My career has been built at the intersection of SaaS, live entertainment, venue technology, and customer experience. In my current role with 24/7 Software, I partner with sports and entertainment venues, convention centers, downtown districts, and large commercial properties to help them fully leverage operational SaaS platforms that improve safety, communication, and guest experience. I manage a portfolio of high-value accounts, leading strategic onboarding, implementation, and training while identifying opportunities to expand platform adoption and drive measurable business outcomes. My focus is simple: ensure customers succeed first, and growth naturally follows. I work closely with stakeholders across operations, security, guest services, and executive leadership to align technology with real-world venue operations. This includes developing customer success plans, leading hands-on training, guiding best practices, and supporting renewal and expansion strategies that deliver long-term value. Throughout my career I’ve been recognized as a top performer, earning Circle of Excellence and Sales Incentive Program awards for more than 14 years. My background includes SaaS platforms, music subscription services, pro audio/video systems, digital signage, voice messaging, and advertising network solutions. Core strengths include: • Customer Success & Account Growth • SaaS Implementation & Adoption • Strategic Relationship Management • Training, Onboarding & Enablement • Contract Renewals & Revenue Expansion • Venue Technology for Sports & Entertainment • Cross-functional collaboration with Sales, Product & Marketing Outside of my professional work, I’m a Berklee College of Music graduate and active musician who performs publicly each week. Music has always shaped my approach to business: listen carefully, collaborate well, and deliver an experience people remember.

Experience

1. Senior Strategic Account Manager

   24 7 Software

   Nov 2025 — Present · US

   24/7 Software is the global leading provider of operations and safety management software for the world’s greatest venues across Sports, Leisure, and Entertainment. Customer Success Manager – 24/7 Software• Manage a portfolio of high-value SaaS accounts across sports venues, entertainment facilities, convention centers, and large public venues• Lead customer onboarding, implementation, and training to drive full platform adoption• Develop Customer Success Plans aligned with venue operations and guest experience goals• Identify account expansion opportunities including upsell and cross-sell of SaaS solutions• Drive renewals, retention strategies, and long-term strategic partnerships• Partner with Sales, Product, and Marketing to represent the voice of the customer and improve platform capabilities• Support customers in venue operations, incident management, safety communication, and event coordination

Education

• Berklee College of Music

  Music Business

  1996 — 1999

Skills

• Marketing Strategy
• New Business Development
• Sales Management
• Social Media
• Direct Sales
• Sales Process
• Digital Signage
• B2b
• Marketing
• Sales
• Negotiation
• Account Management
• Salesforce.com
• Social Media Marketing
• Advertising
• Online Advertising
• Cold Calling
• Inside Sales