Carlos Martinez

About Carlos Martinez

Dynamic and results-driven operations leader with over a decade of multi-site management experience in dental and retail settings. Proven expertise in leading high-performing teams, driving operational consistency, and achieving financial targets across multiple locations. Skilled in business analysis, forecasting, P&L oversight, and implementing strategic growth initiatives. Adept at building trust with cross-functional teams and cultivating a culture of excellence. Bilingual in English and Spanish, with a strong command of dental management systems and regulatory compliance.

Experience

1. Office Manager

   DECA Dental Group

   Dec 2023 — Present · Orlando, FL, US

   Oversee daily operations of a busy dental office, managing a team of dental professionals and administrative staff.•Implement policies and procedures to ensure smooth office operations and compliance with health and safety regulations.•Coordinate patient scheduling, ensuring optimal appointment flow and reducing wait times.•Handle patient inquiries, concerns, and complaints, ensuring high levels of patient satisfaction.•Manage billing and insurance claims processing, ensuring accuracy and timely submission.•Monitor office expenses, manage budgets, and implement cost-saving strategies.•Train and mentor new staff members, fostering a positive and collaborative work environment.•Develop and implement marketing strategies to attract new patients and retain existing ones.

Education

• International Academy of Design and Technology-Orlando

  Bachelor of Fine Arts (BFA)

  2009 — 2012