Carlos Hidalgo
Senior Agile Delivery Lead @Norwegian Cruise Line Holdings Ltd.
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WORK HISTORY
Senior Agile Delivery Lead @Norwegian Cruise Line Holdings Ltd.
Miami, FL, US
Lead cross-functional delivery across digital customer experiences, partnering with Product, Engineering, QA, Analytics, and business teams to support roadmap execution, improve delivery flow, and drive customer-facing enhancements.Work across both Product and Delivery, helping turn business priorities into executable work through backlog prioritization, user stories, launch readiness, production support, and cross-functional alignment.Focus AreasProduct roadmap support and feature prioritizationBooking funnel and customer journey improvementsSearch, pricing, and offer visibility enhancementsLaunch coordination, bug triage, and production supportKPI / analytics visibility and stakeholder alignmentKey ContributionsSupported digital initiatives focused on improving customer experience, booking flow usability, and operational execution.Partnered with Product and Engineering teams to align priorities, scope, and delivery of customer-facing enhancements.Contributed to initiatives tied to pricing transparency, booking continuity, self-service improvements, and digital experience optimization.Coordinated launch execution, issue resolution, and cross-team follow-through across multiple active workstreams.
EDUCATION
Universidad Americana (CR)
Bachelor's degree, Industrial Engineering
Tecnológico de Costa Rica
Bachelor's degree, Industrial Design Engineering
Sagrado Corazon de Jesus
High School Diploma, College
ABOUT CARLOS HIDALGO
I work at the intersection of Product, Delivery, and customer-facing digital experiences, helping teams turn business needs into clear, executable work. My background includes partnering with Product, Engineering, QA, Analytics, and business teams to support roadmap execution, improve delivery flow, and bring digital initiatives from planning through launch. A lot of my recent work has focused on booking journeys, customer experience improvements, search and pricing enhancements, launches, issue triage, and cross-functional coordination. I enjoy helping teams create structure, solve problems, and move work forward in a way that supports both the business and the customer. Fluent in English and Spanish, based in Miami, and always open to opportunities across Product, Delivery, and Digital Experience.
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