Carlos Barros
User Service Representative @Mopify
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WORK HISTORY
User Service Representative @Mopify
Ottawa, ON, CA
EDUCATION
Algonquin College of Applied Arts and Technology
Diploma of Education
Universidade Federal de Pernambuco
Master's degree
Universidade Federal de Pernambuco
Bachelor's degree
ABOUT CARLOS BARROS
Customer-focused Business Analyst with 7+ years of experience supporting clients and teams through data-driven insights, process improvements, and personalized service. Skilled in customer service, issue resolution, and building trust-based relationships in fast-paced environments. Proven ability to manage complex projects while ensuring client satisfaction through clear communication and problem-solving. Experienced in translating business needs into digital solutions, managing system improvements, and supporting end-users throughout the process. Passionate about creating positive customer experiences and helping organizations improve operations, increase loyalty, and stay ahead of market trends.
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