Carlos Gonzalez

About Carlos Gonzalez

My secret sauce? Taking an idea from just a simple vision through to seamless execution…

Experience

1. Enterprise Operations Manager

   Canon Business Process Services

   Jan 2018 — Present

   I lead the strategic planning, administration, and operations of a pioneering ambassador / workplace experience program. Managing a diverse, national team of 80+ professionals—including 5 direct reports spread across 5 client sites—My focus is on delivering strategic solutions that improve performance in financial outcomes, customer service, and compliance, while continuously elevating our service offerings. I’ve also advanced connected workplace initiatives by blending physical space, technology, and people to create seamless VIP and White Glove service experiences. These initiatives accelerate professional uptime and foster stronger connections between teams, systems, and operating cadences—ultimately enhancing productivity and collaboration across the board.TOP ACHIEVEMENTS SPAN: Built up, coached, and developed a world class team with strong bench strength, driving 55 internal promotions, 16 external promotions, and 6 client hired promotions. Elevated value through introduction of IT Workplace Experience team while opening pathways for team advancement and increased training opportunities. Strategized and executed major client office relocation over a single weekend with no interruptions to business operations, building targeted teams, crafting digital designs to streamline execution, and drilling down to meticulous planning of each phase. Played vital role during introduction of enterprise model approach, sunsetting legacy processes and ensuring a consistent approach to workplace experience across all client locations. Partnered to deploy transformative resource center concept, shifting away from traditional mail and print services and expanding white glove, workplace experience concepts.Early Canon experiences included:NATIONAL OPERATIONS MANAGER | 2021 NATIONAL ACCOUNT MANAGER | 2020 SENIOR SITE MANAGER | 2018

Skills

• Management
• Leadership
• Project Management
• Reprographics
• Outsourcing
• Customer Satisfaction
• Training
• Performance Management
• Operations Management
• Digital Printing
• Vendor Management
• Budgets
• Process Improvement