Carlos Genao

About Carlos Genao

Complex environments require disciplined leadership, operational clarity, and the ability to execute under pressure. That is where I do my best work.I am a Director of Operations trusted by senior executives and enterprise clients to stabilize, transform, and optimize mission-critical operations across healthcare systems, life sciences, biotech, and regulated commercial environments.I lead multi-million-dollar portfolios spanning multiple sites and states, with full accountability for operational performance, financial outcomes, workforce leadership, compliance, and infrastructure reliability, while maintaining uninterrupted day-to-day execution in highly demanding environments.Selected impact and leadership scope:• Delivered 20%+ cost reductions through lean process redesign, procurement optimization, and vendor realignment.• Oversaw capital projects, interior renovations, facility upgrades, and workspace planning initiatives — managing construction activities from concept through execution to improve functionality, space utilization, and operational efficiency.• Led stabilization and turnaround of underperforming, high-value operations requiring immediate recovery.• Directed pandemic response within high-containment environments where continuity was critical.• Managed geographically distributed, multi-site teams across complex portfolios with consistent outcomes.• Oversaw capital projects, facility upgrades, and construction coordination from planning through execution.• Built and managed vendor networks across multiple states ensuring reliability, compliance, and cost control.• Supported mergers and organizational transitions without operational disruption.• Applied data analytics and emerging technologies to improve efficiency and performance visibility.• Strengthened compliance, workforce engagement, and safety culture in regulated environments.I operate at the intersection of strategic leadership and hands-on execution, aligning people, processes, infrastructure, and financial discipline to deliver measurable, sustainable results grounded in trust, accountability, and clarity.Beyond operations, I bring a builder’s mindset, understanding infrastructure, capital deployment, and long-term asset performance as drivers of organizational and financial value.Facility Management Professional (FMP)| OSHA 30 | Operations & Infrastructure Leadership | Capital Projects & Construction Coordination | AI & Data-Driven Decision Making | Bilingual: English & Spanish

Experience

1. Sodexo Director of Operations

   Sodexo

   Feb 2017 — Present · Gaithersburg, MD, US

   Handpicked by senior leadership to drive world-class operational transformation across the East Region, I lead integrated facilities, property, and enterprise support services across multimillion-dollar portfolios in facilities management including healthcare, life sciences, and biotech.I specialize in stabilizing underperforming accounts, aligning cross-functional teams, and scaling solutions that boost client value and retention. Where complexity meets urgency, I bring clarity, trust, and execution.KEY HIGHLIGHTS• Portfolio Expansion & Real Estate Strategy: Played a key role in expanding client real estate footprints by aligning FM operations with long-term capital plans and market needs, driving both cost-efficiency and value creation.• Account Stabilization & Recovery: Led rapid-turnaround strategies to recover underperforming accounts. Re-established trust, improved SLAs, and secured contract renewals through high-touch engagement and operational recalibration.• Stakeholder Engagement: Cultivated strong relationships with senior stakeholders, creating unified communication channels between clients, vendors, and internal leadership to align expectations and deliver sustainable results.• 24/7 Mission-Critical Operations: Oversaw continuous operations across multi-state portfolios, ensuring uptime, compliance, and business continuity in heavily regulated environments including hospitals and biotech labs.• Cross-Functional Leadership: Orchestrated diverse teams across safety, maintenance, janitorial, security, and capital projects—streamlining operations and empowering talent to meet strategic goals.• Safety Culture Champion: Served as District Safety Coordinator, supporting over 50 sites. Embedded a culture of proactive safety and compliance, reducing incidents and improving audit outcomes.• Recognition: Honored with the 2022 Integrated Facility Management Professional award for operational excellence and innovation across critical sites.

Education

• Montgomery College

  Computer Science

  2025

• HACC Lancaster Campus

  Bachelor of Business Administration - BBA

  2009 — 2011