Carlos Alviarez

About Carlos Alviarez

I am a seasoned business professional with 10+ years of sales management and customer service experience in various sectors. Recognized for demonstrating a natural aptitude for providing exceptional service, as well as for driving sales efforts and resolving complex issues, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include sales management, client relationship management, operations management, cross-functional team leadership, office management, customer service, inventory management, data entry, cold calling, employee training and development, strategic planning, issue resolution, process optimization, regulatory compliance, and performance assessment. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, strategy development, account management and resource management to support efficiency and maximum returns. Formerly, the Regional Sales Manager with LibertyPay. Under my leadership, I oversee inside and outside sales in B2B and B2C environments. I also increased the average monthly transaction volume from $200K to $3.3M. In addition, I liaise with senior leadership, clients, and cross-functional teams to ensure the company’s sales support structure is driving the business forward with minimal expenditures. Colleagues describe me as a progressive, driven, down-to-earth, sales and client relationship expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Experience

1. Customer Success Manager - Usa, Canada & Latam

   Sumsub

   Jun 2022 — Present · Charlotte, NC, US

Education

• Instituto Universitario Tecnologico Americo Vespucio

  Associate of Arts (A.A.), Modern Languages English/French

  2010 — 2012

• University of Massachusetts Boston

  BA, Latin American and Iberian Studies

  2014 — 2016