Carlos Duncan
Operations Analyst
- Role
- Customer Service Agent at Delta Air Lines
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Carlos Duncan
I am a dedicated IT and Cloud Security professional with hands-on experience in cloud architecture, security operations, and Agile methodologies. My journey spans roles in leadership, technical support, and cloud security engineering, where I’ve honed my skills in AWS services, incident response, risk assessments, and team collaboration.
Experience
Customer Service Agent
May 2018 — Present · Grand Rapids, MI, US
Provided front-line support to passengers, ensuring a smooth and positive travel experience. My responsibilities included assisting with check-in, managing boarding processes, addressing customer inquiries, and resolving issues such as flight changes or baggage concerns. I excelled in delivering excellent customer service, maintaining professionalism, and handling high-pressure situations with empathy and efficiency. This role enhanced my communication, problem-solving, and multitasking skills, all while ensuring that customer satisfaction and safety remained top priorities.
Education
West Michigan Center for Arts + Technology
Certification, Cloud Security
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