Carlos Concepcion

About Carlos Concepcion

Operations leader with 10+ years of experience scaling manufacturing, supply chain, and fulfillment operations across high-growth consumer, retail, and food production environments. I’ve owned full P&L for manufacturing operations, leading cross-functional teams across production, inventory, logistics, maintenance, and sanitation to drive efficiency, reliability, and margin performance. I bring a strong foundation in food production operations, with hands-on experience maintaining food safety systems (SQF, HACCP), ensuring compliance with FDA and USDA standards, and leading audit readiness and sanitation programs. I’m comfortable operating in regulated environments where quality, traceability, and consistency are critical. My work is grounded in measurable impact. I’ve reduced inventory discrepancies by 15%, improved operational turnaround time by 20%, decreased manual errors by 25%, lowered cost per order by 8%, and contributed to 15% revenue growth. I’ve also led large-scale teams of 400+ employees, building the structure, accountability, and systems needed to support rapid growth. I specialize in bringing clarity and structure to complex operations. With deep experience in Lean methodologies and KPI-driven performance, I’ve implemented and optimized systems like Unleashed, NetSuite, WMS, and SAP EWM to improve visibility, streamline workflows, and support scalable execution. At my core, I’m a builder of teams, systems, and processes. I focus on aligning people around clear goals, improving how work gets done, and translating strategy into operational results.

Experience

1. Director of Operations

   Happier

   Sep 2024 — Present

Education

• John Jay College (CUNY)

  Bachelor of Business Administration - BBA, Business Administration and Management, General