Carlos Azpe

Consultant Data & Ai Advisory (Accenture & Microsoft Jv) @Avanade

Led an AI-driven transformation of IT asset cybersecurity compliance with an operational framework for process mapping, stakeholder identification, lead-time optimization, and bottleneck resolution. Recommended 10 use cases including API pre-check automation, intelligent assignment, document review, workflow orchestration, questionnaires, asset analysis, and virtual agents.• Directed delivery of a GenAI-powered security assistant using Microsoft Agentic AI, Azure OpenAI, GPT-4, and Copilot Studio. Rolled out to 100K+ employees, enabling self-service, enterprise automation, and reducing repetitive tasks for ISOs.• Enhanced the IT Helpdesk with a multi-agentic virtual system cutting ticket time by ~50%, reducing manual effort, and automating resolution workflows. Integrated ServiceNow with Microsoft technology.• Improved architecture for migrating managed devices to virtual infrastructure. Analyzed testing defects to uncover causes of high latency, stability, and UX issues, creating business cases for long-term strategy.• Owned the Data & Reporting Hub in migrating 220K+ devices to Microsoft Intune/SCCM, ensuring governance, scalability, continuity, and monitoring across the digital workplace. Reported to the Steering Committee and served as the right-hand to the project manager.• Consulted on Power BI reporting for a European retailer and a bank. Drove adoption with automation and integration of Confluence, Jira, ServiceNow, and LeanIX, while embedding governance best practices to improve reporting maturity and compliance.• Designed a BI and analytics strategy consolidating reporting from dozens of systems, improving visualization, decision intelligence, and transparency. Supported Scrum and agile adoption with DevOps.• Led a capacity management project for a retailer IT department, advising on PTE monitoring and resource allocation. Used ERP software to improve visibility, planning, and project decision-making.