Carlos Alviarez
Regional Head of Customer Success | Relationship Builder | B2B & B2C Payments Expert | North America & LATAM Specialist
- Role
- Regional Senior Customer Success Manager Expert at Sumsub
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Carlos Alviarez
Dynamic and results-driven Customer Success leader with over a decade of experience in customer success, sales management, and client relationship building across B2B and B2C sectors. Proven expertise in managing multimillion-dollar portfolios, increasing retention rates, and driving significant revenue growth. Adept at mentoring teams, optimizing workflows, and delivering exceptional client satisfaction across North America and LATAM. Fluent in Spanish, English, and Portuguese, excelling in cross-cultural collaboration and communication. Recognized for a strategic mindset, strong leadership, and a customer-centric approach that fosters long-term partnerships and business success.
Experience
Regional Senior Customer Success Manager Expert
Jan 2025 — Present
Education
Instituto Universitario Tecnologico Americo Vespucio
Associate of Arts (A.A.), Modern Languages English/French
2010 — 2012
UMass Boston
BA, Latin American and Iberian Studies
2014 — 2016
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