Carlos Alviarez

Regional Head of Customer Success | Relationship Builder | B2B & B2C Payments Expert | North America & LATAM Specialist

Role
Regional Senior Customer Success Manager Expert at Sumsub
Location
Charlotte, NC, US
LinkedIn followers
500 followers

About Carlos Alviarez

Dynamic and results-driven Customer Success leader with over a decade of experience in customer success, sales management, and client relationship building across B2B and B2C sectors. Proven expertise in managing multimillion-dollar portfolios, increasing retention rates, and driving significant revenue growth. Adept at mentoring teams, optimizing workflows, and delivering exceptional client satisfaction across North America and LATAM. Fluent in Spanish, English, and Portuguese, excelling in cross-cultural collaboration and communication. Recognized for a strategic mindset, strong leadership, and a customer-centric approach that fosters long-term partnerships and business success.

Experience

  1. Regional Senior Customer Success Manager Expert

    Sumsub

    Jan 2025 — Present

Education

  • Instituto Universitario Tecnologico Americo Vespucio

    Associate of Arts (A.A.), Modern Languages English/French

    2010 — 2012

  • UMass Boston

    BA, Latin American and Iberian Studies

    2014 — 2016

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Carlos Alviarez — Regional Senior Customer Success Manager Expert at Sumsub in Charlotte, NC, US | Unifers